We just wanted to make a short blog post to clarify our position on the current COVID-19 outbreak.
We just wanted to say that as a small family business (we have 3 generations working here), we really appreciate the support we've had from you all, whether you've been buying from us for years or if you placed your first order in the last few days. It means a lot & we hope that you're able to continue ordering from us long into the future.
We, along with many other businesses (large & small), have large concerns over the implications this pandemic could have on our future as a business. We'll do everything we can to continue to bring you the highest levels of service.
Stay safe & be kind
The team at SimplyCakeCraft
Below is some more... vital information.
It goes without saying that everything we do is to ensure the safety of our customers, our staff & our general community. Everybody has, of course, stepped up their handwashing and hand sanitising; We're maintaining the standards we set to receive our 5* food hygiene rating & then improving upon them too. We have had no members of staff that have been affected or needed to self-isolate yet. We're hoping it stays that way.
We currently haven't seen any effect on our supply of products, we're fortunate that our suppliers have themselves stockpiled so they should have enough products to keep us going for a while. We do not have a large warehouse to keep large amounts of stock so you lot continuing your ordering allow us to continue ordering in more stock.
Couriers, in general, are implementing their own measures. We use Royal Mail, almost exclusively & you can see their stance on COVID-19 here.
We are dispatching orders as usual without delay, in fact maybe even faster than usual. International customers may experience a delay in delivery if there are travel restrictions in your country. Otherwise, deliveries are happening as usual.
CLICK & COLLECT
Click & collect is still available from our shop in Horsham, West Sussex. We urge you to use this service rather than come to the shop to browse, and we may switch to using this service only and not allow any browsing in-store, sometime in the near future. Door handles are cleaned regularly throughout the day.
- Luke Quinton